Refund policy
Refund Policy
At PawGuard, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
We aim to resolve all costumer concerns quickly and fairly.
Refund Eligibility
We offer refunds under the following conditions:
• Item arrived damaged or defective
• Item did not arrive within the stated delivery timeframe
• Incorrect item received
To request a refund, please contact us within 14 days of delivery.
Non-Returnable Items
Because of hygiene and safety reasons, we do not require physical returns for used personal care items. Refunds may be issued without return at our discretion.
Refund Process
To request a refund, email us at:
📧 Support: Giogiorgadze5656@gmail.com
Please include:
• Order number
• Description of the issue
• Photo/video evidence (if applicable)
Late or Missing Refunds
If you haven’t received a refund yet:
-
Check your bank account
-
Contact your credit card provider
-
Contact your bank
If the issue persists, contact us.
Refund Approval
Approved refunds are processed back to your original payment method within 5–10 business days.
Non-Refundable situations
Refunds may not be granted if:
- The issue is reported after 14 days
- The product was misused or intentionally damaged
- Incorrect shipping address was provided